Terms of service
Welcome to Lucera Vinti. These Terms of Service govern your use of our website, services, and products. By accessing our store, placing an order, or engaging with our content, you agree to the following terms and conditions. Please read them carefully.
Terms and Conditions
1. Introduction
Welcome to Lucera Vinti. By placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
2. Orders and Payment
• All orders are subject to product availability and acceptance.
• We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability, errors in pricing, or suspected fraudulent activity.
• Payments must be completed through the authorized payment gateways. We do not store or process credit card information.
3. Product Information
• We strive to provide accurate descriptions and images of our products. However, slight variations in color, size, and design may occur due to manufacturing processes and screen displays.
• Our products are sourced internationally; minor imperfections may occur and are not considered defects.
4. Shipping and Delivery
• Estimated delivery times are provided but not guaranteed. Delays can happen due to customs, shipping carrier, or unforeseen circumstances.
• Risk of loss or damage passes to the customer upon delivery.
5. Refunds and Returns
• Refunds or returns are only accepted for damaged or incorrect items upon delivery, supported by mandatory video proof of unboxing.
• Claims without video evidence will be rejected.
• No refunds or returns for change of mind or buyer’s remorse.
• Customers must notify us within 5 days of delivery for any eligible claims.
6. Liability
• Lucera Vinti is not liable for any damages, losses, or expenses arising from the use of our products.
• Our maximum liability is limited to the purchase price of the item.
7. Intellectual Property
• All content on our website, including text, images, logos, and designs, are property of Lucera Vinti and protected by copyright laws.
• Unauthorized use or reproduction of our content is prohibited.
8. Privacy
• We collect personal information only to process orders and provide better services.
• Your data is never sold to third parties and is handled in accordance with applicable privacy laws.
9. Governing Law
• These Terms and Conditions are governed by the laws of the state of Colorado, USA.
10. Changes to Terms
• We reserve the right to update or modify these Terms at any time without prior notice.
• Continued use of the website and services after changes constitutes acceptance of the updated Terms.
Summary for Customers:
• Buy carefully; no refunds for change of mind.
• Damaged/incorrect items require video proof and must be reported within 5 days.
• We are not liable beyond the product price.
• Your personal info is safe with us.
12. Contact Information
For any questions regarding these Terms of Service, please contact us at:
📧 @contact@vintiholdings.com